This full lesson covers D2 and D3 of Learning Aim D for Unit 1: Exploring Business. Areas covered include; Demand Supply Influences on supply and demand Price elasticity of demand Pricing and output decisions Response to competitor activity Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers A1 Purpose of Market Research for Unit 22: Market Research. The lesson covers the following; Understanding customer behaviour Determining buying trends Investigating brand/advertising awareness Aiding new product development Investigating feasibility of entry into new markets The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

A SOW for Unit 7: Business Decision Making. Link to unit resources: https://www.tes.com/teaching-resource/btec-level-3-business-unit-7-business-decision-making-full-unit-12360487

This full lesson covers C1 of Unit 6: Principles of Management on the BTEC Level 3 Business programme. Areas covered include; Human resources as a factor of production. • Labour market analyses. • Forecasting labour demand. • Sources of information available to conduct labour market analyses. • The link between business planning and human resources. • The impact of globalisation on human resource planning.

This bundle covers Learning Aim D of Unit 7: Business Decision Making. The lessons contain links to external media and tasks to engage learners and bring theory to life. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion case study, covers H1 of Unit 7: Business Decision Making. The lesson covers; The key skills needed in business (problem solving, innovation, creativity, communication, thinking, teamwork) Considering alternative approaches (includes role play task) Consideration of risk (legal, reputation, financial, with case study group task) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion handout, covers Marketing Plans as part of Learning Aim C for Unit 2: Developing a Marketing Campaign. Areas covered include; Planning a marketing campaign Marketing aims and objectives SMART objectives Marketing Plans (includes template for learners) Learners are given a variety of tasks in this lesson to consolidate learning. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1 Customer Service in Business for Unit 14: Investigating Customer Service, including; • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with customers, online, written or telephone customer contact o contact centres with telephone contact with customers, time limitations o hospitality industry, such as serving skills for food or drinks Underlined sections of the slides are links to media such as videos.

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including; Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps • Set objectives to meet skills development goals for a specified customer services role by: o identifying resources and available support needed to meet the objectives o setting review dates o monitoring the plan to assess progress against targets.

This full lesson covers C2 Customer Service Requests and Complaints for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, remedial measures, emergency situations, organisational policy.

This full lesson, with companion activity, covers F2 of Unit 7: Business Decision Making. The lesson includes; The purpose of cash flow forecasts Inflows and outflows Opening and closing balances Interpreting a cash flow forecast Learners will be provided with a data set to create a cash flow forecast using Excel/Google Sheets. Learners will then make a key business decision based on the forecast.

This lesson covers F5 of Unit 3: Personal and Business Finance and covers; Trade Receivable Days Trade Payable Days Inventory Turnover

This full lesson covers A3 of Unit 1: Exploring Business. Topics covered include; Written Communication Oral Communication Importance of Communication This lesson also contains two large tasks for learners to complete that allows them to demonstrate their understanding. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with supporting activity, covers B1 of Unit 1: Exploring Business. Topics include; Different types of structure Functional areas of business Large scale group activity (see notes below for delivery guidance) *Task: nominate a learner for each of the given roles. Stand them at the front of the class holding their role name. Read out each problem and ask the class which area of the business you would report to, discuss each answer. I have included a link to a free resource below that has been created by a fellow TES author. This resource is fantastic and compliments my resource well. Images removed for copywrite reasons, you will need to add your own images e.g. business logos. I do not own the resource below and it is not a part of this paid resource that I am offering. https://www.tes.com/teaching-resource/organisational-structure-6259487

This full lesson covers the following areas; Corporate culture Corporate social responsibility Ethics Competitive advantage (differentiation, price policies, market leadership/share, reputation, cost control, technology, suppliers, employees Benefits and importance of establishing and maintaining a competitive advantage. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.